Privacy Policy

Last updated: 22 August 2026

Media Flow Studio SG respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

1. Who We Are

This website is operated by Media Flow Studio SG PTE Ltd, trading as Media Flow Singapore. Website: www.mediaflowstudiosg.com. Registered address: 503 Canberra Drive, #02-10, Canberra Residences, Singapore 768125.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect your name, company name, email address, telephone number, event date and venue, service requirements, budget information, project details, correspondence and other information you voluntarily provide. When you use this website, we may also receive IP address, browser and device information, pages viewed, interaction records, server logs and information generated by cookies or similar technologies.

3. Purposes of Collection and Use

We may use personal data to respond to enquiries, prepare quotations, arrange and provide event audiovisual, production, staging, lighting and technical services, confirm bookings, process payments and administration, communicate about a project, improve our website and services, maintain security, handle complaints and disputes, comply with legal or regulatory duties, and send service or marketing information where permitted and where required consent has been obtained.

4. Contact Forms and Direct Communications

When you contact us through a website form, email, telephone or WhatsApp, we use the information supplied to respond to your enquiry and follow up on services. Please do not submit unnecessary sensitive information, including identity-card numbers, complete payment-card details, passwords or medical information. Information submitted for an enquiry may be shared internally with staff or contractors who need it to prepare a response or quotation.

5. Cookies, Analytics and Website Technology

This website may use cookies, Google Tag and other analytics or technical tools to keep the website working, understand how visitors use it, improve content, measure enquiries and protect the website from abuse. You may manage or refuse some cookies through your browser settings. Disabling necessary cookies may affect website functions. Third-party services may process information under their own privacy policies and terms.

6. Disclosure and International Transfers

We may disclose personal data to service providers, professional advisers, contractors, venues, suppliers, insurers, payment providers, regulators or public authorities where needed to provide services, operate the website, process communications, comply with law, protect rights and safety, resolve disputes, or where you have consented. Some providers may operate outside Singapore. Where personal data is transferred overseas, we will take reasonable steps required by the PDPA to ensure protection comparable to that required in Singapore.

7. Retention and Security

We retain personal data for as long as reasonably necessary for the purpose collected and for legal, accounting, contractual, insurance, security or dispute-resolution requirements. We use reasonable administrative, technical and physical safeguards, including access controls and operational procedures. No internet transmission or electronic storage system can be guaranteed completely secure, so please avoid sending confidential information through ordinary contact channels.

8. Your PDPA Rights

Subject to the PDPA and other applicable law, you may request access to personal data we hold about you and information about how it has been used or disclosed, request correction of inaccurate data, or withdraw consent previously given. Withdrawal may affect our ability to provide certain services, and we will explain the likely effect. We may need to verify your identity before processing a request.

9. Contact Us

For privacy enquiries, access or correction requests, please email mediaflowstudiosg@gmail.com or write to Media Flow Studio SG PTE Ltd at the registered address above. Please state your name, contact details, the request, relevant dates or project references, and any information that helps us locate the records. We will handle requests according to the PDPA and applicable procedures.

10. Changes to This Policy

We may update this policy when our website, services, data practices, legal obligations or security procedures change. The updated version will be published on this page and the effective version will be identified by the last-updated date. You should review this page periodically, particularly before submitting new personal data.

11. How We Obtain Personal Data

We may obtain data directly from you when you complete a contact form, request a quotation, book services, answer a survey, subscribe to information, or communicate with our team. We may also obtain technical data through server logs, cookies, pixels or similar technologies when you browse the website. If you contact us for a company, venue or event organiser, you may provide information about other participants or contacts. Before providing another person’s data, you should have appropriate authority and explain how it may be used.

12. Consent, Notice and Reasonable Purposes

We will provide appropriate notice before collecting, using or disclosing personal data and obtain consent where required by the PDPA. Some processing may be based on your request for us to take steps, performance of a contract, compliance with legal obligations or an exception permitted by law. If we propose a materially different use, we will provide notice and obtain consent where required. You may decline to provide data, but we may be unable to quote, confirm an event or provide a service if essential information is missing.

13. Marketing and Communication Preferences

We may provide existing customers or people who have made enquiries with information about event production, audiovisual services, equipment rental and related services, only where permitted by law and with required consent. Marketing communications will normally include a way to unsubscribe or stop receiving them. You may contact us to stop marketing communications. This will not stop necessary service, quotation, payment, security or administrative messages.

14. Service Providers and Data Processing

To operate our website and business, we may use providers for hosting, form processing, email delivery, cloud storage, payments, analytics, customer management, technical support and communications. Providers should process personal data only for authorised purposes or the service they provide, and should protect it through contractual, legal or reasonable industry measures. A provider’s separate privacy policy may also apply to actions you take directly on its platform.

15. Data Breaches and Security Incidents

If we discover or reasonably suspect a security incident involving personal data, we will assess its nature, preserve relevant records and take containment and remedial steps. Where required by the PDPA, we will notify the Personal Data Protection Commission and affected individuals. If you believe you sent information to us by mistake or receive a suspicious request claiming to represent us, contact us promptly and do not provide passwords or complete payment-card details.

16. Access, Correction and Withdrawal Procedure

To request access, correction or withdrawal of consent, use the contact details in section 9 and provide the date of interaction, email address used, enquiry or project reference and the action requested. We may ask for additional information to verify identity. We will acknowledge and respond within the time required by the PDPA or applicable procedure. If a request is complex, involves another person or is subject to a legal restriction, we will explain the scope and reason. Any applicable reasonable administrative or copying fee will be notified before processing.

17. Children and Third-Party Websites

This website is primarily intended for businesses, event organisers, venues and professional service users, and is not directed specifically at children. If a minor submits data without appropriate parental or guardian consent, a parent or guardian may contact us to request access, correction or deletion where applicable. Our website may link to third-party websites, social platforms, maps, communication or payment pages. Those parties are responsible for their own data practices, so please read their privacy policies and terms.

18. Retention Periods and Deletion

Retention depends on the purpose of the data. Unconverted enquiry data may be retained until follow-up and reasonable administrative review are complete. Quotations, correspondence, invoices and payment records for completed projects may need to be retained for contract, tax, accounting, insurance or dispute purposes. When data is no longer needed, we will take reasonable steps to delete, destroy or anonymise it. Backups or legal requirements may mean limited copies remain for a period, with use restricted and secure deletion carried out when practicable.

19. Relationship with Other Documents

This policy should be read with our terms and conditions, quotations, service contracts, specific notices on forms and applicable third-party policies. A document that gives more specific notice for a particular processing activity supplements this policy for that activity. If any part conflicts with a mandatory requirement of the PDPA or other applicable law, the mandatory requirement prevails and the remaining provisions continue to apply.

20. Questions and Complaints

If you are unsure whether we hold your data, want to understand why a form requests information, wish to stop marketing, or believe our handling may not comply with the PDPA, please contact mediaflowstudiosg@gmail.com first. We will investigate and respond within a reasonable scope. You may also contact Singapore’s Personal Data Protection Commission about its current complaint and mediation channels. We regularly review this policy, website functions and internal data-management procedures.

This page provides practical privacy information and is not a substitute for legal advice. The company should obtain final review from a Singapore-qualified legal adviser where its data practices or contractual arrangements require specific advice.